Shipping Policy

Last Updated: July 22, 2024

Thank you for shopping at traxu.top! We are committed to providing you with the best possible shopping experience, including reliable and efficient shipping services. Please read our shipping policy carefully to understand how your order will be processed and shipped.

Order Processing Time

  • All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive another notification with tracking information when your order has shipped.
  • Please note that processing times may be extended during peak seasons, holidays, or due to unforeseen circumstances.

Shipping Methods & Estimated Delivery Times

We offer various shipping options to meet your needs. Estimated delivery times are in addition to the order processing time.

  • Standard Shipping: Typically delivers within 5-10 business days after shipment.
  • Expedited Shipping (if available): Typically delivers within 2-4 business days after shipment.

Please note that these are estimates, and actual delivery times may vary due to factors outside our control, such as carrier delays or customs procedures.

Shipping Costs

  • We offer free standard shipping on all orders over $50 within the domestic shipping zones.
  • For orders under $50, a flat rate shipping fee will be applied at checkout, depending on your location and chosen shipping method.
  • Expedited shipping options will incur an additional charge, calculated at checkout.

International Shipping

We are proud to offer international shipping to a selection of countries, including the United States (US) and the European Union (EU) member states.

  • Customs, Duties, and Taxes: Please be aware that international orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are typically not included in the item price or shipping cost and are the responsibility of the recipient.
  • We recommend checking with your local customs office for more information regarding potential charges before placing your order.
  • Shipping times for international orders can vary significantly due to customs processing and local postal services.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number. You can use this number to track your package’s journey directly on the carrier’s website.

Lost or Damaged Packages

  • If your order arrives damaged, please contact us immediately at [email protected] with photos of the damaged item(s) and packaging.
  • If a package is lost in transit, we will work with the shipping carrier to resolve the issue. Please allow sufficient time for the carrier to investigate before a replacement or refund can be issued.

Incorrect Shipping Address

It is the customer’s responsibility to ensure the shipping address provided at checkout is accurate and complete. If an incorrect address is provided and the package is undeliverable or returned to us, the customer will be responsible for any re-shipping fees.

Contact Information

If you have any questions or concerns regarding your order or our shipping policy, please do not hesitate to contact us: